[.uk] You Don't Need a Lawyer (ISBN 0761126341)

Book Description:
Don't sue. Write. Whether the problem is with an airline, credit card company, auto insurance, HMO, IRS-whether large or small-you really don't need to hire expensive and time-consuming legal counsel. You just need to send exactly the right letter. Abounding with "practical legal advice on how to face off against Goliath corporations that have cheated or mistreated you" (Washington Post), You Don't Need a Lawyer is the guide to successful self-advocacy, and now it's being republished in a smaller, compact size at the lower price of $14.95. Growing out of Jim Kramon's 35 years of experience as an attorney, You Don't Need a Lawyer tells you exactly what buttons to push and how to push them. His system shows how to shelve emotions, determine exactly what it is you want, determine what your opponent might want (nearly always to save money and avoid a hassle), and then present your case in the best possible light. A complaint letter is not an angry letter, or an insulting letter, or a sarcastic letter-it's clear, concise, simple, fair, professional, and it shows that the writer knows his or her rights. Kramon explains which buzzwords to use-wrongful denial, standard of care, recklessly negligent, bad faith, lemon, hazardous-and how, when one letter doesn't do it, to establish a paper trail and escalate demands. Over 84 carefully written letters follow for almost any problem, from "Letter to Television Manufacturer Regarding Warranty Claim" to "Second Letter to HMO Requesting Tests Prior to Use of Medication" to letters to a grocery store where a client fell, to the IRS regarding an erroneous tax form, to a landlord about negligent repairs. Rounding out the book is a brief, state-by-state guide to small-claims court and useful state and federal agencies.

You really do NOT need a lawyer!:
I have 2 books: one at home and one at work. I've been using them a lot especially when I needed to write letters to different companies or people. My letters always worked. It's a great book!

Very Helpful:
The book is easy to follow, informative, and demonstrates helpful information about content and purpose.